The UK's leading customer experience event for senior financial services executives

Whether you’re struggling with NPS scores, looking to restructure your CX strategy, personalising and humanising your digital CX or in need of employee engagement initiatives, the Customer Experience Exchange for Financial Services brings you case studies on digital and culture transformation from the industry’s leaders.

The Exchange doesn’t do things by halves, we don’t just show you what to do, but also how to do it. In 2017, we will be connecting  the most senior executives within the financial services industry, as well as the most recommended solution providers in the CX space. Join us to gain insight into the most innovative and forward-thinking companies in FS and to discover how to be a true leader in customer loyalty and retention.

In a hyper-competitive and evolving market that is seeing disruptors launch at a speed quicker than traditional banks can change, the Exchange is the hub for traditional, challenger and disruptor banks across the UK to unite and gain a competitive edge together.

What's new this year, you say? Well let's just say we've got a Big 4 panel, disruptor and challenger banks show & tell sessions, a look into the world of AI in FS and regulatory sessions. Oh and wait until you see the entertainment...

Sound like this ticks all the boxes for your transformation project? Come and benchmark your CX strategy!

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Featured Speakers

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Topics of Discussion

Innovation and Digital Disruption

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Insight into the Customer of Today

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Owning the CX across the Organisation

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The future of banking

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Europe’s Leading Customer Experience Event for Senior Financial Services Executives



C-level executives and VPs/Directors/Heads of CX, Marketing and Digital Strategy



Industry Leading Speakers



Innovative Solution Providers



Interactive Sessions

What our delegate and sponsors had to say

Invitation Only

  • C- level executive attendance only
  • Industry’s Leading Solution Providers
  • Inspiring Speakers and Thought Leaders

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Expand your knowledge

  • Select from visionary case studies, facilitates roundtables, in-depth MasterClasses and dialogue-driven BrainWeaves
  • Forge new relationship with Cyber Security Executives of the highest credentials
  • Meet solution providers with most cutting edge technologies

Why Attend?

Unlike any Exhibition or Conference

  • Maximize your time out of the office by customizing your own itinerary
  • 5-Star resort venue
  • Pre-scheduled one-to-one business meetings

The Exchange Format

Video Highlights