The leading customer experience event for senior financial services executives

Whether you’re struggling with NPS scores, looking to restructure your CX strategy, delving deeper into insight into your customer or in need of employee engagement initiatives, the Customer Experience Exchange for Financial Services brings you case studies on digital and culture transformation from the industry’s leaders.

The Exchange doesn’t do things by halves, we don’t just show you what to do, but also how to do it. Connecting with the most senior executives within the financial services industry, as well as the most recommended solution providers in the CX space. Join us to gain insight into the most innovative and forward-thinking companies in FS to discover how you could be a leader in customer loyalty and retention.

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Featured Speakers

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Topics of Discussion

Innovation and Digital Disruption

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Insight into the Customer of Today

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Owning the CX across the Organisation

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The future of banking

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Europe’s Leading Customer Experience Event for Senior Financial Services Executives



C-level executives and VPs/Directors/Heads of CX, Marketing and Digital Strategy



Industry Leading Speakers



Innovative Solution Providers



Interactive Sessions

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Video Highlights