Post Event Report
Take a look at the Post Event Report following the January 2016 Customer Insight & Analytics Exchange for insight into what was covered, together with investment priorities of the attending delegates, exclusive interviews and presentations.
Does CX Drive Revenue, And How Good Is The CX Offered By Financial Firms In Europe?
Three-quarters of companies want to improve their customer experience (CX). Yet Forrester’s Customer Experience Index (CX Index™), which covers
3 Customer Experience Challenges In Financial Services
As we head towards the end of the year, no doubt heads of customer experience within the financial services industry are initiating and implementing their customer strategies for 2016 and beyond.
Dummies Guide: Selling to Heads of Customer Experience
Customer Experience is the differentiator that large financial services organisations are using when seeking to gain competitive advantage whilst regaining trust. But the critical problem these organisations are